Novotel Living Singapore Orchard, a premier hospitality destination, is committed to providing seamless guest experiences while optimizing operational efficiency. However, like many hotels, the housekeeping department faced challenges in maintaining accountability, streamlining task management, and ensuring real-time visibility of room statuses. With the increasing demand for high-quality service and a limited workforce, the need for an intelligent housekeeping solution became evident.
Before implementing HotelOps.ai, Novotel Living Singapore Orchard faced the following operational challenges:
Housekeeping supervisors lacked instant visibility into room cleaning progress.
Assigning and tracking cleaning tasks required excessive manual coordination.
Managing limited housekeeping staff efficiently was crucial due to ongoing labor shortages.
Ensuring rooms were prepared on time without compromising quality was a top priority
In November 2022, Novotel Living Singapore Orchard partnered with HotelOps.ai to implement an AI-driven housekeeping management system. Within just two months, the system was fully integrated, providing seamless task automation, real-time room tracking, and optimized housekeeping workflows.
Smart allocation of cleaning tasks based on priority, room status, and staff availability
Instant updates on room readiness, reducing delays in guest check-ins
Ensuring consistency in cleaning standards and minimizing errors.
Allowing supervisors to oversee operations effortlessly and make data-driven decisions
Since the implementation of HotelOps.ai, Novotel Living Singapore Orchard has witnessed significant improvements:
The success of HotelOps.ai at Novotel Living Singapore Orchard showcases how AI-powered housekeeping solutions can drive efficiency, improve workforce management, and elevate the guest experience. As the hospitality industry continues to evolve, adopting smart technology solutions like HotelOps.ai is no longer an option but a necessity.
