WhatsApp & Email Integration: How It Works
Guest Messaging Made Simple
Send automated reservation confirmations, check-in instructions, and real-time service updates directly via WhatsApp or email—no app downloads needed.
Two-Way Guest Conversations
Allow guests to respond, request services, or ask questions directly from their chat window. All messages sync with HotelOpsAI, ensuring nothing is missed.
Staff Task Notifications
Staff receive task alerts, escalations, and reminders via WhatsApp or email—keeping them informed and on-task, even when they're off the platform.
Multilingual Support
Communicate with guests in their preferred language using built-in translation tools for both WhatsApp and email responses.
Automated Replies & Smart Routing
Use templates and AI to auto-respond to common guest queries, while smart routing ensures specific requests reach the right department instantly.
Centralized Inbox View
Managers can view, respond to, and track all WhatsApp and email interactions from a single dashboard—no more switching tools.
